SHIPPING & RETURNS
Shipping
​
Our standard shipping option ensures your order arrives within 7-10 business days after processing.
Business days exclude weekends and holidays, so please plan accordingly.
Processing Time:
Orders typically take 1-3 business days to process before they are shipped. Once your order has been shipped, you'll receive a confirmation email with tracking information.
What to Expect:
-
Delivery time may vary depending on your location and carrier services.
-
Tracking updates allow you to monitor your package every step of the way.
-
Customized products can take longer depending on product
If you have questions about your order or shipping times, our customer support team is here to help.
Reach out to us anytime!
Enjoy fast, reliable service to get the quality hair products you love.
Returns & Exchanges
​​
Returns & Exchanges Policy
We want you to love your purchase from Hair Coutea. If you're not completely satisfied, we offer a returns and exchanges policy to ensure your peace of mind. Please read the details below:
Eligibility for Returns & Exchanges
-
Items must be unused, unworn, unaltered, and in their original packaging with all tags and seals intact.
-
Due to hygiene reasons, hair extensions, wigs, and custom-made products are only eligible for return or exchange if defective or incorrect upon delivery.
-
Requests must be made within 7 days of receiving your order.
How to Request a Return or Exchange
-
Contact Us: Email our support team at support@haircoutea.net with your order number, reason for return/exchange, and photos if applicable (e.g., for damaged or incorrect items).
-
Approval: Once approved, we’ll provide a return shipping label or further instructions.
-
Shipping: Ship the item back to us within 7 business days of approval.
Refunds
-
Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
-
Shipping fees are non-refundable, unless the return is due to a mistake on our part.
Exchanges
-
Exchanges are subject to availability. If the desired item is out of stock, you may choose a refund or store credit.
Final Sale Items
All clearance items, custom orders, and gift cards are final sale and not eligible for return or exchange.
Our Promise:
At Hair Coutea, customer satisfaction is our top priority. If you have any questions or concerns, our team is here to assist you every step of the way.